Contact Us
Got a question about a review, spotted something out of date, or want to flag an issue with one of the sites we cover? This page explains the best way to reach Online Casinos and what we can (and can't) help with.
What we can help with
Online Casinos is an independent comparison site covering online casinos available to US players. We're happy to hear from readers on topics like:
- Corrections or updates to a bonus offer, rating or piece of factual information on the site
- Questions about how we research and rank operators such as those listed on this page
- Feedback on the site itself — content that's unclear, missing, or hard to find
- General queries about how online casinos work, licensing, or responsible gambling resources
What we can't help with
It's worth being clear about the limits of what a comparison site can do. We are not a casino operator, a payment processor or a regulator, so we're not able to assist with:
- Account access, password resets or login issues on any casino site
- Deposits, withdrawals, bonus credits or wagering disputes — these sit entirely with the operator you signed up with
- Identity verification (KYC) requests or document uploads
- Refunds, chargebacks or complaints about game outcomes
For any of the above, contact the support team of the specific casino directly — most operators list live chat, email and phone options on their own site, and their terms and support pages will have the details you need.
Before you reach out: check these first
A lot of common questions are already answered elsewhere on the site, which can save you a wait:
- If your question is about problem gambling, self-exclusion or setting limits, our Responsible Gambling page covers support services and practical tools.
- If you're after the legal and contractual detail behind how Online Casinos operates, our Terms and Conditions page has the full picture.
- If you want to know more about who's behind the site and how we approach reviews, visit About Us.
- Looking for options outside the US market, such as sites not tied to Gamstop restrictions, see our Non Gamstop Casinos UK 2026 guide.
How we handle your message
When you get in touch, a few things you can expect from us:
- We read every message — this is an editorial site, not a call centre, so response times can vary depending on volume.
- We don't ask for sensitive financial details, passwords or ID documents through the contact channel. If anything claiming to be from us requests these, treat it with caution.
- Corrections and factual disputes are checked against our sources before any change is made to a page.
- We won't pass your details on to any casino operator listed on the site.
A note on commercial relationships
Online Casinos may earn a commission when readers sign up with an operator through a link on this site. That relationship never decides how a casino is ranked, rated or written about — commission doesn't buy position, and it doesn't stop us pointing out a genuine drawback where one exists. If your message relates to how a particular offer is presented, we're glad to look into it.
Eligibility and responsible use of this site
This site is intended for adults who meet the minimum legal gambling age in their state — typically 21, though rules vary — and who are physically located somewhere online gambling is permitted under local law. If your message concerns gambling that feels like it's becoming a problem, please see our Responsible Gambling page first: it lists tools such as deposit limits, time-outs, self-exclusion programs, and national support organizations that can help, and reaching out there directly is usually faster than going through us.
Getting in touch
Use the contact details or form provided elsewhere on this page to send your message. Include as much detail as possible — the page you're referring to, the casino name if relevant, and what you'd like us to check — so we can respond accurately rather than asking follow-up questions first.